Our refund promise
You may request a full refund of an AIChessGM commercial license purchase within 30 calendar days of the purchase date. No explanation is required.
To start a refund, email support@aichessgm.com within the 30-day window.
How to request a refund
- Email support@aichessgm.com from the address used for the purchase when possible.
- Include the Lemon Squeezy order number or the email address used at checkout so we can locate the purchase.
- Do not send payment-card details, account passwords, or third-party API keys.
We aim to acknowledge support messages within two U.S. business days. This is an operating target rather than a guaranteed service level.
How the refund is processed
Lemon Squeezy is the merchant of record and processes the refund to the original payment method. AIChessGM will submit or approve the provider workflow after confirming the order. Your bank or payment service controls how long the credit takes to appear after it is processed.
Lemon Squeezy may also handle refunds, fraud reviews, and chargebacks under its own policies and applicable law. See Lemon Squeezy’s refund and chargeback information.
What happens to the license
After Lemon Squeezy confirms a full refund or payment reversal, the associated paid entitlement is disabled. AIChessGM will enter Restricted mode after it receives authoritative confirmation.
Restricted mode does not lock away your chess work. You can still open, view, and export local chess data and use license recovery and Help. Premium mutation, engine, AI, training, and generated-media capabilities require an active trial or paid license.
Requests after 30 days
The no-questions-asked promise applies during the first 30 calendar days. After that period, contact support if the Software is materially defective or if special circumstances apply. We will review the request under applicable law and the facts of the case, but this policy does not promise a discretionary refund after day 30.
Consumer rights
This policy adds to any mandatory consumer rights that apply where you live. It does not exclude or limit a remedy that applicable law does not allow us to exclude or limit.
Questions
For refund, activation, or replacement-Mac help, email support@aichessgm.com.